Author: contact@engati.com

The healthcare industry has been under immense pressure over the past couple of years and needs to embrace digital transformation as much as possible to scale up and provide healthcare... Read More

When IKEA entered the Chinese market, they used the name “宜家” (Yíjiā). Here’s why it worked out for them. 宜 (Yí) means ‘proper’ or ‘suitable’. 家 (jiā) translates to ‘home’... Read More

In a nutshell, Live chat is future (and the present) of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without delays.... Read More

White labelling is when the company that creates a product or service removes its brand and logo from the final product and adds the branding requested by the purchaser.Essentially, the... Read More

So, you realized that your insurance company needs to reach your customers and prospects where they are hanging out. You’re considering getting an insurance WhatsApp chatbot, but aren’t too sure... Read More

Pop Quiz, which company on the planet has the most number of customers? It's everywhere. Yeah, that's the Ad pitch/slogan for the company. Its Visa. With 302 million customers, it's... Read More

Pop Quiz, which company on the planet has the most number of customers? It's everywhere. Yeah, that's the Ad pitch/slogan for the company. Its Visa. With 302 million customers, it's... Read More

Gives you detailed description of conversation between user and the chatbot developed. You can see the question that the user asks, the response that the bot gives and if the... Read More

A perceptron, in machine learning, is an algorithm that is used for supervised learning of binary classifiers. Binary classifiers are essentially functions that have the ability to determine whether an... Read More

An omnichannel customer journey consists of key interactions over multiple touch points between customer or prospect and a company during the point of sale and throughout the customer lifecycle. The... Read More