Inbound vs. Outbound Call/Contact Centre: Unique Differences You Need to Know

Before you decide on a call centre solution, it's crucial to know the key differences between an inbound vs. outbound call/contact centre
Call/contact centres are the backbone of excellent customer service. They allow businesses across the world to handle a large number of calls, both inbound and outbound. So understanding the differences between an inbound vs. outbound call/contact centre is vital before implementing any new customer support strategy for your business.